Returns & Exchanges

At Cartense, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn fashion items. If your new style isn't the perfect fit, we are here to help you find an exchange or process a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unworn condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.