Frequently Asked Questions
Everything you need to know about shopping with Cartense.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, Cartense ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Cartense garments?
To maintain the quality of your clothing, we recommend following the specific care instructions located on the inner label of each garment.